Designed to be Carried—Crafted to last

Every registered Brighton handbag is backed by exceptional craftsmanship and customer care. From complimentary lifetime cleaning and conditioning on eligible styles to warranty coverage and repair services, we're committed to helping you enjoy your handbag for years to come.

Register your handbag at the time of purchase to unlock all available benefits.

WHAT'S INCLUDED IN YOUR REGISTERED HANDBAG:

  • Leather Handbags

    ✓ 2-Year Warranty Coverage
    ✓ Complimentary Lifetime Cleaning & Conditioning
    ✓ Repair Services Available
    ✓ Manufacturing Defect Coverage
    ✓ Brighton Consumer Care Support

  • Microfiber Handbags

    ✓ 2-Year Warranty Coverage
    ✓ Manufacturing Defect Coverage for Leather Trim & Stitching
    ✓ Repair Services Available
    ✓ Brighton Consumer Care Support

  • Straw Handbags

    ✓ 1-Year Warranty Coverage
    ✓ Manufacturing Defect Coverage for Leather Trim & Stitching
    ✓ Repair Services Available
    ✓ Brighton Consumer Care Support

HOW TO REGISTER YOUR HANDBAG:

A close-up black and white photo of a leathercraft stamping tool pressing into a metal nameplate on textured leather, with the brand name 'Ripley' visible in the stamped logo.

Locate Unique ID

Each eligible handbag has a leather
patch embossed with our statement of quality and individual registration number. This number is unique to each handbag.

In-Person or Phone-In Registration

Bring your eligible handbag to a Brighton Store, and our team will take care of registering it for you or call our Consumer Care team and they can help. (800) 628-7687 - Monday to Friday, 7 AM to 5 PM (PT)


Mail-In Registration

Simply fill out and return the registration postcard included within your eligible Brighton handbag and we will be happy to register your bag for you.

HOW TO REGISTER YOUR HANDBAG:

A close-up black and white photo of a leathercraft stamping tool pressing into a metal nameplate on textured leather, with the brand name 'Ripley' visible in the stamped logo.

Locate Unique ID

Each eligible handbag has a leather
patch embossed with our statement of quality and individual registration number. This number is unique to each handbag.

In-Person or Phone-In Registration

Bring your eligible handbag to a Brighton Store, and our team will take care of registering it for you or call our Consumer Care team and they can help. (800) 628-7687 - Monday to Friday, 7 AM to 5 PM (PT)


Mail-In Registration

Simply fill out and return the registration postcard included within your eligible Brighton handbag and we will be happy to register your bag for you.

Close-up of a sewing machine sewing a leather handbag

Warranty Coverage

What's Covered:
✓ Manufacturing, material, and hardware defects
✓ Workmanship issues
✓ Stitching issues

What's Not Covered:
✓ Normal wear and tear
✓ Stains (ex: cosmetic, ink, oil, lotion, etc.)
✓ Damage caused by negligence or misuse
✓ Natural wear of straw fibers
✓ Repairs or services for unregistered handbags

Discover All Handbags
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Complimentary

Lifetime Cleaning & Conditioning

Your handbag deserves a little luxury. Registered Brighton handbags, including leather and microfiber (Heart Beat & Heart to Heart Collections), qualify for complimentary cleaning and conditioning for the life of the handbag. Watch and learn more about the service.

Included:

✓ Careful cleaning of the exterior leather
✓ Conditioning of the leather to restore softness and luster
✓ Close inspection before return

Shop Leather Handbags

HOW TO SEND IN YOUR HANDBAG:

Contact Us

Customer Care: (800) 628-7687
Mon-Fri 7 AM - 5 PM PT
or email us at: consumercare@brighton.com

Bring It To Us

Bring your jewelry or registered handbag to a Brighton Store, and we'll cover the shipping! We'll let you know when it is available for pickup.

Ship It To Us

If you prefer to cover the cost of shipping yourself, send your jewelry or registered handbag to: 14022 Nelson Ave, Industry, CA 91746

HOW TO SEND IN YOUR HANDBAG:

Contact Us

Customer Care: (800) 628-7687
Mon-Fri 7 AM - 5 PM PT
or email us at: consumercare@brighton.com

Bring It To Us

Bring your jewelry or registered handbag to a Brighton Store, and we'll cover the shipping! We'll let you know when it is available for pickup.

Ship It To Us

If you prefer to cover the cost of shipping yourself, send your jewelry or registered handbag to: 14022 Nelson Ave, Industry, CA 91746

Frequently Asked Questions

What's covered under our warranty?

During the warranty timeframe, Brighton covers the following:

✓ Manufacturing, material, and hardware defects
✓ Workmanship issues
✓ Stitching issues

Every handbag is evaluated individually by our handbag specialists.

What's not covered under our warranty?

✓ Normal wear & tear
✓ Stains (ex: cosmetic, oil, ink, lotion, etc.)
✓ Water damage
✓ Negligence
✓ Damage from perfumes

Every handbag is evaluated individually by our handbag specialists.

Where can you locate the registration number?

Each registered Brighton bag has a leather patch inside the bag that is embossed with our statement of quality and individual registration number.

If you have trouble locating, our consumer care team and store partners are always happy to help.

Call us at (800) 628-7687 - Monday to Friday, 7 AM to 5 PM (PST)

Or submit a request to our Consumer Care team at consumercare@brighton.com

Does normal wear and tear qualify for warranty coverage?

No. Our warranty covers manufacturing defects and workmanship issues.

Is cleaning really complimentary?

Yes, complimentary lifetime cleaning and conditioning is included for eligible registered leather and microfiber handbags (Heart Beat & Heart to Heart Collections).

Please note cleaning & conditioning is not a repair service.

We are unable to clean:

  • Bag linings
  • Stains (ex: cosmetic, ink, oil, lotion, etc.)
  • Perfume or hand sanitizer damage
  • Straw handbags
  • Suede handbags
  • Coated canvas handbags
  • Linen handbags
  • Denim handbags

Are warranties transferable?

No. Warranty benefits are only available to the original registered owner.

What happens after the warranty timeframe?

We know that a well-loved handbag may need a little extra care over the years. We're happy to continue assisting with repairs for registered Brighton handbags, even after the warranty period has ended.

How it works:

  • Contact our Consumer Care team before sending in your handbag.
  • We'll ask a few questions and may request photos to help evaluate the repair.
  • If your handbag is eligible for repair, our specialists will provide next steps for sending it to our facility.
  • Once received, we'll carefully assess your handbag and provide any applicable repair costs before proceeding.
  • Customers are responsible for shipping their handbag to our repair facility.

Our goal is to help you enjoy your Brighton handbag for years to come.

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We're Here to Help

If you have questions about handbag warranty coverage, eligibility, or care, our Consumer Care team and store partners are always happy to help.

Call us at (800) 628-7687 - Monday to Friday, 7 AM to 5 PM (PT)

Submit a request to our Consumer Care team.

Submit A Request