Our promise
At Brighton, we believe so strongly in the quality of our products that we offer a warranty against workmanship and structural defects on everything from our registered leather handbags to our jewelry and accessories. We also offer cleaning, conditioning and repair services.
THE BRIGHTON DIFFERENCE IS IN THE DETAILS
Handbag Services Provided
Our registered leather handbags include a 2-year warranty against workmanship and structural defects. Our team of 26 in-house artisans are outstanding at what they do, often going above and beyond to ensure your handbag looks its best when it is returned to you.
This special service is only offered on registered bags—underscoring the importance of registering your bag.
What's more, cleaning and conditioning are FREE for the life of your leather handbag. Many steps are dedicated to clean and condition your bag so that it is as close as possible to looking like it did when you first purchased it. Additionally, if you bring your bag to one of our Brighton Collectible stores, we'll take care of the shipping, and we'll let you know when it's ready for pickup!
Jewelry Services Provided
Similar to our handbags, our jewelry includes a 1-year warranty against workmanship and structural defects, ensuring that when you purchase jewelry from Brighton, you know you are getting excellent quality.
Recognizing that jewelry is more than just jewelry, often carrying sentimental value for the wearer, we take extra care to return it to its original appearance. And if an item is still under warranty but we are unable to repair it, we will replace it! As with our handbags, if you bring your jewelry to a Brighton Collectibles store, we'll handle the shipping, and we'll let you know when it is available for pickup.
jewelry & watches FAQ
Details &
Information
We treat every item we receive with ultimate care, doing our very best to restore it to its original appearance
49,000
That's the number of bags cleaned, conditioned and repaired at Brighton in 2018.
A Small Fraction
Of the millions of jewelry items sold every year, just a tiny percentage—a mere 2%—are returned for repair.
A New Battery
Every watch we receive for repair is fitted with a brand new battery.
Experience the Promise
Contact Us
Customer Care: (800) 628-7687
Mon-Fri 7am - 5pm PT or email us at consumercare@brighton.com
Ship it to Us
If you prefer to cover the cost of shipping yourself, send your jewelry or registered handbag to: 14022 Nelson Ave, Industry, CA 91746
What Our Customers Say...
Customer satisfaction with the cleaning & conditioning experience4.9
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Love the work that was done on my Lolita handbag! I’m going to wear her all day!-Tammy Ray
(purchased December 1996)
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Charlie was my very first Brighton Bag. My Mother purchased it as a wedding gift before I got married to my husband who owned a ranch.-Cyndi Vick
(purchased May 1991)
